In our processing we adhere to the requirements of the law concerning privacy matters. This means that we:
- clearly state the purposes for which we process personal data via this privacy statement
- try to limit our collection of personal details to only those that are necessary for the set purposes
- ask you first for explicit permission to process your personal data in cases where your permission is required
- Take appropriate security measures to protect your personal data and require this from parties who process personal data on our behalf
- respect your right to provide your personal data for inspection or removal at your request
Article 1 Introduction
Personal data and IP addresses, obtained via our website, are carefully processed and secured. In this respect, Bopita observes the requirements of the General Data Protection Regulation (AVG).
Article 2 Handling of personal data
Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service and making available other items and services to our customers and prospective customers.
To promote the use of the website, Bopita may record personal data and IP addresses in a file. Personal data is collected by us via various channels:
a. to handle your order.
b. to create your account on our website, to check your orders or to place a temporary favorite list of items in your "shopping cart".
c. via your email or phone call with questions and / or complaints. In that case we will contact you to handle the question or complaint.
d. We may collect information from you if you have signed up to receive a digital newsletter from Bopita via our website.
e. via social media channels of Bopita (Facebook, Instagram, Pinterest) when you contact us. We only use your account name in the case of social media so that we can respond to your message
f. via analyzation of the website-visitors we use the statistics program Google Analytics.
To create an account, to confirm and forward a webshop order or send a service request, we ask you the following information:
- First and last name
- Date of birth
- E-mail address
- Address details
- Phone number
- Technical data of the equipment you use (like your smartphone/laptop/tablet such as IP address, MAC) address and the software used.
- Your surfing behavior on the website, including mouse and click behavior and the duration and time of your visit to our website.
- Payment details
- Purchase history
- Login details for your account
The above information is used for the following purposes:
- to allow you to order items through our website and to make use of all functionalities and services on this website.
- To process your order and inform you about its progress.
- To communicate with you by sending electronic newsletters.
- To answer your questions or handle your complaints via social media, e-mail or phone.
Article 3 Your rights
Bopita wishes to be clear about how we deal with the personal data of website visitors and customers. This statement is intended to contribute to that aim. However, should you have any questions about the way in which Bopita handles your personal data, you can send us an e-mail.
You can also send an e-mail if you wish to correct or to delete your data.
Article 4 Cookies
Bopita makes use of 'cookies' when offering its electronic services. A cookie is a file that is stored on the hard disk of the computer. Cookies are used to keep track of the preferences the customer has set for a particular service. Cookies may also be used to prevent the customer from seeing a particular advertisement too often or to record how often an advertisement is displayed. Cookies cannot damage the computer or files stored on the computer and cannot identify an individual user.
Article 5 Notification
Our processing of personal data (such as name, address, place of residence and telephone number, your search profile) has been reported to the Dutch Data Protection Authority in The Hague by Bopita, the data controller. The personal data is kept as long as necessary to be able to provide these services to you and to offer you the best service or to provide you with news to which you have subscribed by means of your request to receive the newsletter. Bopita will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order.
We provide your personal data such as name, address, telephone number and email address to service partners such as our carriers to deliver your order on behalf of Bopita and to the banks that are responsible for processing your payment. In these cases, however, the amount of data transmitted is limited to the minimum required. Our employees and third parties engaged by us are obliged to respect the confidentiality of your information.
Article 6 Changes
We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.
Article 7 Security of your data
We have introduced the necessary security measures to prevent the loss, the unlawful use or modification of information that we receive on our site. When we transfer or receive your data on our website, we always use the coding technologies that are recognized as common standards within the IT sector.
Inspection and amendment of your data: If you have provided us with your personal data, you can always change it in your personal account. If you do not have an account and would still like to inspect your personal data or have them removed, please contact the marketing department of Lion International B.V. via the following details:
Lion International B.V.
6662 NS Elst Gld.
To prevent abuse, we may ask you to identify yourself adequately by sending a copy of a valid identification document. Do not forget to screen your BSN and passport photo on the copy. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser.
Personal data authority:
Of course we are happy to help you if you have complaints about the processing of your personal data. If, despite this, you are unable to resolve the matter with us, you also have the right, under the privacy legislation, to submit a complaint to the privacy supervisor, the Dutch Data Protection Authority (AVG).
This privacy statement was last amended on 5 May 2021.