FAQ

Ordering and delivery

Does Bopita take measures against the coronavirus during delivery?

Yes, we work according to the legal rules applicable at the time of delivery.

Can I collect my order in a Bopita shop?

No, there is no pick up possibility at a Bopita store for your webshop order.

Do I pay shipping costs?

When you finalise your online order, the shipping costs (if any) will be stated.

Can I pay afterwards?

No, that's not possible in our webshop.

What payment options are available?

You can pay in our webshop by Ideal, Visa, Mastercard, Maestro, PayPal, Sofort, Apple Pay, Bancontact and by bank transfer.

How will my product be delivered?

Your order will be delivered by us or by an external carrier on behalf of Bopita. The articles you ordered will be carefully packed and delivered unassembled to the first door of your delivery address on the agreed date.

When will my order be delivered?

We or our delivery service will contact you within 8 working days to make a delivery appointment. The items, if in stock, will be delivered within 14 working days on the agreed delivery date, or at your request at a later time. If an item is currently out of stock, you will receive a message from us by e-mail or telephone as soon as the order is complete.

Can I also have my order delivered in the evening?

No, we deliver exclusively on working days between 8.00 and 18.00.

Can I choose a delivery date?

Unfortunately, this is not possible via our webshop. Within a few days you will receive an email from our delivery service inviting you to make an online delivery appointment.

Do you also deliver abroad?

We deliver webshop orders in Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, the Netherlands and Sweden.

I want to have my order delivered to one of the Wadden Islands. Is that possible?

Yes, you can. We do not charge a surcharge for the Dutch Wadden Islands. Please enquire about the delivery charges for delivery to the German Wadden Islands at sales@bopita.com.

A product is not in stock, can I order it anyway?

If an item is out of stock, the expected delivery week is stated with the item concerned. You can still order the article. The order will be delivered as soon as it is complete.

My delivered order is incomplete. What do I do now?

If you have noticed that a part or item is missing from your order, we kindly ask you to fill in the digital service form on this website under "service". Your request will be dealt with as quickly as possible, at the latest within 5 working days, and you will be notified by e-mail or telephone.

Returning and exchanging

How do I return my order?

You can return an article that is not to your satisfaction within 2 weeks (provided it is still in its original packaging). In that case, fill in the digital service form on this website under "Service". You will then receive a message from us within 5 working days by mail or phone with a return number. If the product is too big or too heavy to send to us, we offer you the possibility to have it picked up at your home for a fee. Please mention this in the digital service form. We will collect the items in consultation with you. We will inform you of the costs in advance.

In all cases (provided the items are still in their original packaging) the purchase price will be refunded to you. Any shipping costs paid will not be refunded.

How long does it take for my payment to be refunded?

When you return an item, we will check it on arrival. Immediately after receipt and after checking and approval, we deposit the purchase amount of the returned item, excluding shipping costs, back into your bank account.

Are there any costs associated with the return?

Yes, the relevant shipping costs are paid via a regular courier for the return of the item. If the product is too large or too heavy to send, we offer you the possibility to have it picked up at your home for a fee. Please fill in the digital service form on this website completely. You will then receive a response from us within 5 working days to follow up on the collection of the items. We will inform you in advance of the costs for collecting the returned goods.

Can I always return all items?

Yes, if a product purchased from this shop is not to your satisfaction, you have the right to return the item(s) within 2 weeks, provided it is still in its original packaging.

How can I return an old and similar piece of furniture when delivering a new one?

We offer the return of old furniture as a service in France as part of sustainability. We do not offer any compensation for the furniture to be returned.

The return of furniture is only possible on the following conditions:

The old furniture must be similar and with the same volume as the newly purchased furniture.
The old furniture must be suitable for recycling (without mold and major damage).
When completing your order, please mention in "comments" that you want to return an old piece of furniture.
After completing your order, send an email with the subject "returning old furniture" and stating your order number to sales@bopita.com.
We will then contact you to go through the procedure and possibly remove the old product in an environmentally friendly way.
The furniture to be returned must be reported to us in advance and be approved by us for return.
The returned furniture must be disassembled and ready for transport on the first floor and packed in such a way that the furniture is suitable for transport.
The driver may refuse to remove the returned furniture if it does not meet one of the conditions.

Service and warranty

How long do I have warranty on a product?

We give a 5-year warranty on manufacturing defects. Some products have different warranty periods, such as mattresses and some furniture. Would you like to know how long your warranty lasts for a particular product? Check the applicable warranty for the relevant item on the product page on this website. Damage caused by non-normal use, careless handling or wear and tear is not covered. Each guarantee request will be evaluated by our service department in accordance with the requirements of reasonableness and fairness. You can submit your warranty request via our digital service form on this website. Please note that we only process fully completed service forms including the requested attachments such as digital photos of the article concerned and the purchase receipt.

My product is defect. What should I do?

If you bought the Bopita product in a shop, you can report your complaint to the respective sales outlet. If you ordered the Bopita product on our website, please complete the digital service form on this website in full and return it to us with the requested attachments. We will then process your request as quickly as possible.

I have lost my assembly instructions. Can I get them somewhere?

Assembly instructions are enclosed with every Bopita article. If you have lost it, you can search our webshop by entering the article code or article name of your Bopita article (only for articles in our current collection). You will find the assembly instructions for the item concerned and you can then download them. If the item is no longer in our current collection, please send an email request to service@bopita.com with the item code and product name in the subject line and possibly a photo of the unassembled item.

I want to convert my system bed into a loft bed. Is this possible?

Yes, that is possible. If you have a system bed, such as Nordic or Combiflex, this can be converted into a high sleeper or bunk bed, for example. To convert your bed, you need spare parts. You can find them in the Service menu in the Service shop. Choose the series name in the Service shop, download the instructions and order the parts you need to convert your bed.

What is the build-through guarantee for bed systems at Bopita?

Bopita offers a 7-year construction warranty. When you buy a bed from one of the Bopita bed systems, you buy a flexible bed system. You can build and change it as you wish. If a product is no longer in our range, our build-on guarantee guarantees you the possibility to reorder bed parts up to 7 years from the day the product is no longer in our collection. Every Bopita point of sale will be informed about this.

Other

Can I request high-resolution images of your products?

You can mail your requests for high resolution images to the PR & Marketing department of Bopita: follow@bopita.com. Please also let us know in the mail what you would like to use the images for.

Children's teeth in a bed- or playpen edge, is this dangerous for their health?

No, there is no danger of that with Bopita furniture, as it is all coated with a water-based child-resistant varnish or wash. It is therefore 100% safe and not harmful to health. However, you can contact your midwife's office for advice on your child's need to chew and teething. They can provide you with alternatives that will help your child with teething and unlearn bite behaviour in furniture.

What is the formaldehyde content of the MDF used in Bopita furniture?

All MDF used in our furniture is of class E05. This class of MDF has been found safe according to the European standards for use in children's furniture.

Is it possible to set up a collaboration, such as a product review, blog post or campaign?

Currently we have no intention to make product reviews visible online in our webshop. For requests for cooperation on social media, please send an email to: follow@bopita.com.

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